FREQUENTLY ASKED QUESTIONS

Do you take walk-ins?

We take walk-ins at our Tyler and Plano clinic, or you can schedule an appointment for an E-Visit. 

 

How do I schedule an eVisit?

To make an appointment click on the New Patient/Returning Patient Link on this page to register and select your preferred time.

I already scheduled an e-visit and paid a deposit, but I cannot find the link. 

Click HERE.

 

What does an office visit cost?

See our Fee Structure tab

What payment types do you accept?

Debit Cards, Credit Cards, Cash HSA/FSA Cards and Care Credit are all accepted.

Do you accept insurance?

No. Detailed receipts can be provided upon individual request for patients to submit to their insurance company for possible reimbursement.

PRIOR AUTHORIZATIONS ARE NOT PERFORMED BY OUR STAFF for prescription coverage.

Can phentermine be prescribed with an online appointment?

Yes, it can be prescribed through an E-Visit via VIDEOCHAT. You will need a weight scale and an automatic blood pressure cuff (wrist or arm) to be used during the videochat. Check the telemedicine requirements to verify your state permits such visits.

Where can I request prescription refills?

Please visit the patient portal here to submit prescription refill requests.

TELEMEDICINE AUDIO/VIDEO INSTRUCTIONS

iPhone Audio / Video Telemedicine Application

>in Safari, touch the “AA” on the top left corner of the screen

>Website Settings

>Allow Camera

>Allow Microphone

Galaxy S9 and below Audio / Video Application

>General Settings

>Apps

>Click on the 3 vertical dots on the top right corner of the screen

>App Permissions

>Camera

>Toggle “on” for the Chrome App

>Toggle “on” for the Microphone

Galaxy S10 and up Audio / Video Telemedicine Application

>General Settings

>Scroll down and click on “Biometrics and Security”

>App Permissions

>Click

>Toggle “on” for the Chrome App

>Toggle “on” for the Microphone

Galaxy S20 and up Audio / Video Telemedicine Application

>General Settings

>Privacy

>App Permissions

>Permission Manager

>Camera

>Scroll down and click on “Chrome”

>Allow

>Scroll and click on “Microphone”

>Allow